About PTEC Home Blood Pressure Monitoring Programme

Patients will take their BP at home at least once a week, with a Bluetooth-enabled BP machine. The readings will be saved automatically in the Health Discovery+ app, and patients can view all past readings in a helpful chart, showing how their condition changes over time.

BP readings can be easily sent to the polyclinic with a click of a button. The care team will monitor the BP readings and contact the patient if the condition is not well-controlled, or if there is a need for adjustment of medication.

The Health Discovery+ app will provide patients with timely and interactive advice, helpful reminders, and notifications. To help patients to save time and reduce their polyclinic visits, the care team may also schedule a tele-consultation and provide clinical advice over the phone.

High blood pressure is a major risk factor for heart attacks, strokes, and other serious health problems. By managing their BP better, patients will reduce their risk of such health issues. Patients have shown significant decreases in their BP after their first month on PTEC, and maintain that improved BP while on the programme.

Manage your health closer to home, with PTEC!

What is required?

 

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Step 2: Log in

 

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Step 3: Set 4-digit password

 

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Step 4: Enable Bluetooth

 

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Step 5: Select your device

 

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Step 6: Pair your device

 

 

PRECAUTION!
Avoid eating, smoking, exercising and drinking coffee for at least 30 minutes before taking your BP reading.

 

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Step 1: Connect cuff

Connect the BP cuff to the BP machine.

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Step 2: Wrap cuff correctly

1. Slide and place the cuff onto your upper arm. Make sure the white dot on the cuff is in line with your ring finger with your palm facing up.

2. Wrap and lighten the cuff evenly, 1cm to 2cm above your elbow.

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Step 3: Check cuff and position

The BP cuff should fit snugly onto your arm. It should not feel loose. You should be able to fit no more than two fingers under the cuff.

1. Relax your hand and your palm should be facing upwards.

2. Place your feet resting flat on the floor and arm supported.

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Step 4: Open the Health Discovery+ App

1. Open the app and tap on the 'Record Blood Pressure' icon.

2. Select your preferred reading submission approach:

A. Tap on ‘Manual’ to manually key in your BP reading.

B. Tap on ‘Auto’ to upload your BP reading automatically via Bluetooth.

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Step 5: Checking Your BP

Push the 'Start / Stop' button to start measuring your BP.

Note: Do not talk or move while your BP is being checked.

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Step 1: Submit your BP reading

AUTO

Please make sure that Bluetooth and Location are turned on.

1. Your reading will be automatically synced to the app.

2. Tap on ‘Submit’ to share your reading with your care team.

MANUAL

1. Manually key in your BP and heart rate reading in the relevant fields.

2. Tap on ‘Submit’ to share your reading with your care team.

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Step 2: Receiving feedback in the app

When your reading is successfully submitted, you will receive feedback regarding your BP control in the app. Please follow the instructions and reply to the message accordingly if required.

To enrol on the PTEC Home BP Monitoring Programme, you will need to have a Singpass account, and have the Singpass app installed on your phone. Singpass is the trusted digital identity for Singapore citizens’ and residents' convenient and secure access to thousands of government and private sector services, online and in person. Please go to https://www.singpass.gov.sg/main for more information about Singpass. 

Singapore Citizens and PRs will enjoy a subsidised price of $6.30 per year for the programme, and a one-off price of $7.50 for a Bluetooth-enabled BP machine*. Usual consultation, medication and lab tests will be charged separately.

*Terms and conditions apply. Please speak to your care team for more details.

There will be no refund if you drop out of the programme, and you will need to return the subsidies* on the Bluetooth-enabled BP machine. We strongly encourage you to remain on this programme to better manage your condition. 

*Terms and conditions apply. Please speak to your care team for more details. 

If your machine is still within the 1-year warranty and the damage is not due to misuse, please contact our IT support hotline at 6958 7998. 

Yes. If you do not wish to purchase our compatible Bluetooth-enabled BP machine, you can use your current BP machine, or purchase a BP machine of your choice. You can manually key in your BP readings, or use the Optical Character Recognition (OCR) feature in the app, and they will be transmitted to the polyclinic.  

However, we encourage you to use a compatible Bluetooth-enabled BP machine, as it is more convenient to let your readings sync automatically via Bluetooth.

If you have set up your Singpass, you can reset your password online:

• Visit the Singpass Portal (https://www.singpass.gov.sg/home/ui/login)
• Select ‘Services’ on the top scroll bar 
• Create your new Singpass password 

If you require further assistance, please contact the Singpass Helpdesk at support@singpass.gov.sg or 6335 3533. The operating hours are from 9am to 6pm (Mondays to Fridays) and closed on Fridays, Saturdays and public holidays.

To use Health Discovery+, your phone operating system will need to be iOS 12 and above, or Android 9.0 and above. 

You should download the latest available operating system if you have not done so. You may do so by opening your phone’s ‘Settings’, selecting ‘About Phone’ and tapping ‘Check for Updates’. If an update is available, an ‘Update’ button will appear. Tap it to install and reboot your phone.

You may contact our IT support hotline at 6958 7998 if you still have problems installing the app. 

If you are experiencing issues with the HD+ app, you can try the following:

• force quit the app and reopen it, 
• restart your phone, or 
• check for updates to the app.

If the app still does not work properly, you can contact our IT service support hotline at 6958 7998.

You may try the following solutions:

• change batteries or ensure there's enough power, 
• remove and reinsert the batteries, or 
• restart the BP machine.

If the machine still does not work properly or if it is unable to pair with the mobile app, you can contact our IT service support hotline at 6958 7998.